How to Request a CBC
    1. Open a LC Contact page or Host Family Account page
    2. Check that you have the correct name and email address
    3. Click on the Request CBC button at the top of the page
    4. The instructions below will be sent to the contact or family via email
How to Complete Your Criminal Background Check Online
Please only submit your background check once because Quest will be charged for every submission. We will let you know if there are any problems with your submission. Thank you.
    1. Log on to
    2. Enter the password on the Welcome Page: SanFrancisco
    3. Enter Personal Information
    4. Click Next and review all information before proceeding.
      • If you Quit without clicking Save, the system will not save your information. Your background check will not be run and you will need to start over from the beginning.
      • If you click save before you quit, you will be provided with a reference code to enter when you return to the site to pick up where you left off. When returning to the site, click on this link on the welcome page. “If you are returning to finish a previous search, then click here.” Enter your last name and reference number to resume your previous search.
    5. Click Complete